B.E/B.Tech -Cisco hiring Freshers for Customer Support Engineer
QUALIFICATION CRITERIA
Location : Bangalore
Experience : Freshers
Qualification : BE in Computer Science
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
There are opportunities to make lateral moves across the various teams over time. Likewise, after time many TAC members have followed career paths into a variety of Cisco disciplines.
Relationships:
Reports to a TAC team manager.
Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
Connects directly with Cisco customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.
Relationships:
Reports to a TAC team manager.
Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
Connects directly with Cisco customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.
Deliverables:
The engineer will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
The engineer will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
The engineer will simulate technical problems in lab environment.
The engineer will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
The engineer will provide internal and/or external technical presentations (cross-training).
The engineer will escalate some specific problems to the responsible Business Units for product enhancement.
The engineer will work closely with his colleagues to achieve common goals.
The engineer will strive to technical excellence and expertise.
The engineer will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
The engineer will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
The engineer will simulate technical problems in lab environment.
The engineer will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
The engineer will provide internal and/or external technical presentations (cross-training).
The engineer will escalate some specific problems to the responsible Business Units for product enhancement.
The engineer will work closely with his colleagues to achieve common goals.
The engineer will strive to technical excellence and expertise.
PERSONAL PROFILE
Technical Skills:
Strong fundamental "core" networking skills, including routing, switching, and/or network security (essential)
Profound knowledge in one or more of the following areas: Voice Networking Call Manager, VOIP, Call Center, Application Networking, Security, Content and Data Networking Routing, Switching, Access (essential)
Strong knowledge of IT Architecture (advantageous)
Fluent English speaker (essential)
Technical Skills:
Strong fundamental "core" networking skills, including routing, switching, and/or network security (essential)
Profound knowledge in one or more of the following areas: Voice Networking Call Manager, VOIP, Call Center, Application Networking, Security, Content and Data Networking Routing, Switching, Access (essential)
Strong knowledge of IT Architecture (advantageous)
Fluent English speaker (essential)
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