Name of the company : TechMahindra
Position name : Sr Technical Support Associate/ Technical Support Associate Operations – Level 1 & 2
Educational Qualification : Any Graduate or under-graduate
Batch : 2012 & 2013
Package : 2L
Job Location : Hyderabad
Job description and activities:
- In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
- Each call will last on an average 18 minutes and will comprise diagnosis of the problem and troubleshooting.
- Each call is expected to end in complete resolution for the customer.
- The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
- The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Specific Training required:
- Communication Skills in English
- Basic Computer hardware knowledge
Skill Set
: Functional Competencies and skill sets required for the position
- Excellent Communication skills
- Good command over written and spoken English
- Should have Good GRAMMAR
- Should be open to working in night shifts
- Should have a flair for Customer Service & Technical knowhow.
About The Company
Mahindra Satyam now merges with Tech Mahindra and will give rise to a technology services powerhouse, with revenues of USD 2.7 Billion and a team of 84,000+ professionals servicing 540 plus customers spread across 46 countries.
Drive Date: 14th August 2013 (Wednesday)
Time:10.00 AM
Venue Details :
AURORAS ENGINEERING COLLEGE
Bhuvanagiri,
Nalgonda Dist – 508 116
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