• Troubleshooting, Resolving all Technical issues related to our software and the range of Products and Services it provisions.
• Interacting with clients via. Live chat, Web-based systems, On line forums and Telephone to resolve their problems and gather feedback.
• Testing & Analysis of all products & services.
• Identifying any bugs/issues in the system and assisting in their resolution.
• Recording, tracking and reporting problem activity.
• Building Strategies to improve efficiency, profitability and quality of service.
• Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases.
QUALIFICATION CRITERIA
Experience : Freshers/ Experienced
Qualification : BE, BSCIT, BCA
Location : Mumbai – Andheri
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Requirement Specification
General Requirements
Age: 27 or lesser
Experience: 0-4 years in Customer Service or similar capacity, preferably on an IT platform
Educational Qualifications:-
• Graduate from any stream.
• Any Engineering, or BSc (IT or Computers) preferred.
Detailed Requirements
• Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
• Strong customer interaction skills and ability to work in a variety of customer situations.
• Outstanding written and verbal communication skills.
• Ability to solve complex problems quickly, inventively and resourcefully.
• Good working knowledge of computers and the Internet; strong ability to develop new skills.
• Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
• Strong attention to detail.
• Avid Internet User, with strong inclination towards technology.
• Highly motivated and energetic team player, with excellent interpersonal skills
Tech knowledge required:-
• Networking and DNS basics
• Basic knowledge of Linux/Windows Operating Systems.
• Basic knowledge of Hardware
• Basic knowledge of software's
• Basic knowledge of Web and Email servers.
• Configuration and troubleshooting mail clients using IMAP/POP/SMTP.
• Troubleshooting server side scripts
Technologies involved (prior knowledge of these would be a plus)
• Domain name system (DNS)
• Domain names and domain name registration
• Web Hosting
• cPanel/Plesk
• PHP,Perl,ASP, dotNET, Perl and FastCGI
• Drupal, WordPress,DotNetNuke, Magento, other softwares
• Simple Database functions like Backup/Restore
• Email Solutions
• POP/IMAP/SMTP
• Digital Certificates
• Issuing/Generating/Installing
• Website Builder Tools
Walk in Date : Saturday 24th Aug 2013.
Timing :- 11am – 4pm
Address :
Directi,
Directiplex,
Next to Andheri Subway,
Old Nagardas road,
Andheri (east),
Mumbai 400 069.
Landmark : Ahead of Pinky Theatre… Opp Pink Plaza Hotel
You may view the latest post at
http://placementmantra.in/walkin-for-web-solution-directi.html
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