Career Info:-
Company Name: Moxie Software Inc.
Company Website: www.moxiesoft.com
Job Location: Bangalore
Job Role: Trainee Engineer
Job Experience: Freshers
Job Eligibility: BE/BTech
Job Summary:
Candidate should be a BE/BTech Graduates from a recognized university.
Graduate with good academic records.
Excellent spoken and written communication skills.
Good analytical skills and ability to learn new technologies quickly.
Willing to work in shifts.
Good team player.
Initiative, Initiative, Initiative,….this is a minimum requirement, if you do not have the initiative and the desire to take some ownership of your career, do not apply.
Expert listening, problem solving, troubleshooting, communication and mentoring skills.
Patience is a must in this field.
Ability to manage customers in tough situations.
Job Description:
Accept incoming support requests through phone, chat, and email channels.
Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards).
Own and project manage each assigned support case to successful resolution.
Proactively communicate and accurately set customer expectations.
Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer).
Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex).
Proactively collect from Customers all information necessary for you and Development teams to solve the issue.
Successfully reproduce and Customer issues.
Proactively partner with Tier II and Development teams to obtain needed expertise.
Perform effective case hand off's when necessary.
Consistently follow operational processes, and assist with continuous improvements efforts.
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
Write Knowledge Base articles.
Meet quality and productivity performance goals.
Moxie Software is a 24/7 operation, this position may require shift or weekend work.
Excellent spoken and written communication skills.
Good analytical skills and ability to learn new technologies quickly.
Willing to work in shifts.
Good team player.
Initiative, Initiative, Initiative,….this is a minimum requirement, if you do not have the initiative and the desire to take some ownership of your career, do not apply.
Expert listening, problem solving, troubleshooting, communication and mentoring skills.
Patience is a must in this field.
Ability to manage customers in tough situations.
Job Description:
Accept incoming support requests through phone, chat, and email channels.
Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards).
Own and project manage each assigned support case to successful resolution.
Proactively communicate and accurately set customer expectations.
Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer).
Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex).
Proactively collect from Customers all information necessary for you and Development teams to solve the issue.
Successfully reproduce and Customer issues.
Proactively partner with Tier II and Development teams to obtain needed expertise.
Perform effective case hand off's when necessary.
Consistently follow operational processes, and assist with continuous improvements efforts.
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
Write Knowledge Base articles.
Meet quality and productivity performance goals.
Moxie Software is a 24/7 operation, this position may require shift or weekend work.
Job Skills:
Excellent Communication skills.
terms:
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