'Accenture hiring for freshers, B.E/B.Tech/Diploma graduates "Helpdesk Support", Bangalore-August 2013'

About company: Accenture is a global management consulting, technology services and outsourcing company, with approximately 266,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012.

Company:  Accenture

Position: Helpdesk Support

Job location:  Bangalore,India

Number of Vacancies : 

Note:

Job Number:  J44165

Event date/ Walk-In Date: 

Last date: ASAP

Time:

Salary Offered:  Best in Industry

Experience required: Freshers

Eligibility:  B.E/B.Tech/Diploma graduates

Minimum Skill Requirement :

     • Bachelor degree or 3 year diploma 
     • Excellent communication skills, with neutral accent 
     • Excellent written communication skills with email etiquettes
     • Fundamental Technical know-how on system trouble shooting 
     
     Must Have:

     • Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
     • Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group. 
     • Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure. 
     
     Good to Have :

     • Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc 
     • Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
     • Domestic tech support can be considered post evaluating on Voice and accent of candidate
     • BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate 

Mode of Apply: Online

Venue/POSTAL ADDRESS:

Company URL: http://www.accenture.com/

Apply

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