'Pooled campus drive for IBM in Hyderabad or Bangalore-17 Aug 213'

Job Description:

Randstand and btechguru.com is organizing pooled campus drive for IBM in Hyderabad. Please find the details below:

Name of the Company  : IBM (BPO)

Qualification : B.E/B.Tech/MBA/MCA (Any branches)

Batch : 2013

Percentage Criteria : Minimum 55%

Salary Package : 2.4 LPA

Job Location : Hyderabad or Bangalore

Mandatory Criteria:-

1. Working in shifts is a mandate. 
2. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
3. Shifts will 24×7 in nature and can vary depending on geographies supported

Job Description:

1. Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. Resolve routine customer problem
4. Ability to Identify Opportunity & Implement Process Improvements
5. Ability to meet a set of defined account agent productivity measurements.
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.

Skill Set

Mandatory Skills:

1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support – Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent

Desired Skills:

1. Ability to identify basic hardware parts and aware of basic hardware concepts.
2. User level familiarity with at least one e-mail client – Outlook, Notes etc..
3. Skilled in commercially standard software applications and major desktop operating systems.
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller.

About the Company:

IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.

Date of Drive: 17th August 2013 (Saturday)

Time: 9.00 AM

Venue Details:

St.Peters Engineering College

Maisammaguda, Opp. A.P. Forest Academy, 

Dhoolapally (P.O.), Medchal Mandal, 

R.R. District, Hyderabad – 500 014.

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