'TECHNICAL SERVICE DESK WALKINS ON 8/9 AUGUST 2013-MUMBAI IN MICROLAND LIMITED'

Designation: Technical Service Desk

Company Name: Microland Limited

About Company:
Microland is India s leading pure play IT Infrastructure Management Outsourcing Services Provider. Microland employs 1600 qualified and experienced professionals with over 10 years of experience in Infrastructure Management. Microland s IT Infrastructure Management Services are based on ITIL standards and consist of monitoring services, Help Desk services, server management, data center management, storage management, email management, network management, asset management, desk-side support, IT security services, vendor management and application management. Microland s Operations Management Center is ISO / IEC 20000-1 certified. Microland is a Gold Partner of Microsoft and a Microsoft Center of Excellence for Infrastructure. Microland is headquartered in Bangalore, India with offices located at the USA, UK, Middle East and India.

Work Experience: 1 to 6 yrs

Educational Qualification: Graduate/PG

Job Location: Mumbai

Job Description:

1. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
2. Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
3. Providing first level support on Desktops, Peripherals, and Office automation products.
4. Route/Assign tickets to the appropriate support group, if necessary.
5. Identifying and escalating high-severity, priority issues
6. Updating Pending Tickets with timely, precise, accurate updates
7. Following-up with end users, if necessary, for closure of pending tickets

Desired Skills:

• Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
• Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
• Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization
• Customer Service Soft Skills – Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
• Proactive thinking
• Ability to meet deadlines and work well under pressure
• Should be ready to work in all shifts

Walkin Venue:
Microland Limited,
Phoenix House, ‘A’ Wing,
Senapati Bapat Marg,
Lower Parel,
Mumbai

Walkin Date: 8/9 August 2013

Contact Person: Akshata Y

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