'Unisys Hiring for freshers any Graduates "Quality Coach " Bangalore August 2013'

About company:  Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients.

We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. 

Company: Unisys

Position: Services Support Rep (Quality Coach)

Job location: Bangalore, India

Note: 

Job Number: 270455

Event date/ Walk-In Date: 

Last date: ASAP

Time:

Salary Offered: Best In Industry

Experience required: Freshers

Eligibility: Any Graduates

Key Responsibilities/Outcomes:

* Deliver consistent call coaching’s. Ensure that all agent's in the team are coached.
* Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent.
* Work closely with operation to improve the CSAT. Correlate CSAT with Monitoring done & build strong improvement plan.
* Conduct training for Bucket C agents once every month
* Serve as Subject Matter Expert (SME) for agents and point of contact for account(s) with the goal of improving the contractual SLA's.
* Provide effective queue specific trainings as directed by management.
* Conduct audits, random monitoring identifying training needs and bringing them to management notice.

Key Qualifications:

* Excellent Technical, verbal & written communication skills.
* Good interpersonal skills & Analytical skills
* A high interest in training others with a willingness to learn formal training strategies
* The ideal candidate will demonstrate excellent Technical & communication skills that must include- the ability to express complex thoughts and ideas effectively in individual and group situations, projecting credibility and poise even in highly visible or adversarial situations, execute diplomacy and professionalism.
* Ability to work with minimal supervision and affinity for team based action planning; able to keep management informed of real or potential problems areas/opportunities and provide strategic solutions.

Candidate Specifications:

* Candidates must be a graduate
* Willingness to work in flexible hours
* Emotional Intelligence
* Adaptive to working in dynamic environment
* Candidate should possess good analytical and problem solving skills
* Contribute individually as well as a team player
* Energetic and Positive

Contact Name:

Mode of Apply: On-Line

Venue/POSTAL ADDRESS:

Company URL:   http://www.unisys.com

Apply

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