Any Graduate -Schneider Electric India hiring Support Center Analyst
QUALIFICATION CRITERIA
LOCATION : Bangalore
QUALIFICATION : Any Graduate
EXPERIENCE : Freshers
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
IT Service desk analyst provides comprehensive First Level support to all Schneider Electric employees for efficient resolution of issues and requests related to S/W , H/W , Infrastructure , Telephony
Identify underlying problems liase with respective Level 2 support and contribute for permanent resolution of the same.
Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.
Adhere to internal Policies and Procedure while handling customer issues and service requests and get the resolution in adherence to agreed Service Level
Undergo regular training to improve skill set required for the job function.
Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team.
Identify underlying problems liase with respective Level 2 support and contribute for permanent resolution of the same.
Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.
Adhere to internal Policies and Procedure while handling customer issues and service requests and get the resolution in adherence to agreed Service Level
Undergo regular training to improve skill set required for the job function.
Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team.
COMPANY PROFILE
Schneider Electric India Pvt. Ltd (SEI) is a 100% subsidiary of Schneider Electric Industries SAS, a global specialist in energy management. With a strong force of over 7,700 employees, the company is well known for its unique vision, progressive management and above all, its exemplary Quality.From 1836 to today, Schneider Electric has transformed itself into the global specialist in energy management. Starting from its roots in the iron and steel industry, heavy machinery, and ship building, it moved into electricity and automation management.
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