B.E/B.Tech -Ericsson hiring Consultant -1st Level Assurance
QUALIFICATION CRITERIA
LOCATION : Gurgaon
QUALIFICATION : B.E/B.Tech
EXPERIENCE : 0-1 years
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Alarm Management for the assigned Network Services
Ticket Management
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Work Order Handling
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Work towards KPI & Balanced Scorecard parameters
Work towards the IPM parameters assigned by the Shift Manager
To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
Adherence to the organizational guidelines & departmental processes & procedures
Ticket Management
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Work Order Handling
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Work towards KPI & Balanced Scorecard parameters
Work towards the IPM parameters assigned by the Shift Manager
To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
Adherence to the organizational guidelines & departmental processes & procedures
COMPANY PROFILE
Ericsson is one of Sweden's largest companies, is a provider of telecommunication and related services, covering a range of technologies,data communication systems, and including especially mobile networks. Ericsson is currently the world's largest mobile telecommunications equipment vendor with a market share of 35%.Directly and through subsidiaries, Ericsson also has a major role in mobile devices and cable TV and IPTV systems. Ericsson was also the inventor of Bluetooth.Since the mid-1990s, Ericsson's extensive presence in Stockholm has helped transform the city into one of Europe's hubs of information technology (IT) research.
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