B.E/B.Tech -HP hiring Technical Support Engineer
QUALIFICATION CRITERIA
Eligibility : BE/BTech
Experience : Freshers
Location : Bangalore
Experience : Freshers
Location : Bangalore
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Key Responsibilities:
1. Work from a standard protocol, utilizing a documented process to respond to customer issues
2. Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
3. Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
4. Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
5. Collaborate across teams to resolve issues and help reproduce issues in lab environment
1. Work from a standard protocol, utilizing a documented process to respond to customer issues
2. Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
3. Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
4. Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
5. Collaborate across teams to resolve issues and help reproduce issues in lab environment
Required Skills:
1. Bachelor's degree (completed prior to start date) in computer science, information systems, or related fields
2. Experience with technical support and/or hardware and software computing, storage, and peripheral devices
3. Knowledge and/or experience with updating Knowledge Management systems
4. Passion for technology
5. Eager, quick learner with strong team-work spirit
6. Excellent oral and written English communication skills
1. Bachelor's degree (completed prior to start date) in computer science, information systems, or related fields
2. Experience with technical support and/or hardware and software computing, storage, and peripheral devices
3. Knowledge and/or experience with updating Knowledge Management systems
4. Passion for technology
5. Eager, quick learner with strong team-work spirit
6. Excellent oral and written English communication skills
Desired Profile :
1. Experience with troubleshooting in a technical environment
2. Excellent analytical and problem-solving skills
3. Advanced proficiency with case management databases and tools
4. Superior customer service skills
5. Phone and remote support experience
6. E-support experience
1. Experience with troubleshooting in a technical environment
2. Excellent analytical and problem-solving skills
3. Advanced proficiency with case management databases and tools
4. Superior customer service skills
5. Phone and remote support experience
6. E-support experience
COMPANY PROFILE
Hewlett-Packard Company , commonly referred to as HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and Dave Packard. Now it is one of the world's largest information technology companies, operating in nearly every country.
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