Career Info:-
Company Name: American Express
Company Website: www.americanexpress.com
Job Location: Gurgaon, Haryana
Job Role: Customer Service Associate
Job Experience: Freshers
Job Eligibility: Any Degree Graduates
Job Summary:
Candidate should be a Any Degree Graduates from a recognized university.
Technical Bent of Mind and Keen Interest in Computer/Internet Technology.
Sound knowledge of Mobile Applications/Operating Systems.
Knowledge about Social Media Channels like Face book, Twitter, Foursquare.
Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
Demonstrated Dependability/Self Motivating Skills.
Change Management Ability.
Demonstrated Ability to Work effectively within a Team Environment as well as independently.
Proven Analytical and Problem Solving with a strong attention to Detail.
Workable knowledge of MS Office Applications (Word, Power-point, Excel).
Sound knowledge of Mobile Applications/Operating Systems.
Knowledge about Social Media Channels like Face book, Twitter, Foursquare.
Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
Demonstrated Dependability/Self Motivating Skills.
Change Management Ability.
Demonstrated Ability to Work effectively within a Team Environment as well as independently.
Proven Analytical and Problem Solving with a strong attention to Detail.
Workable knowledge of MS Office Applications (Word, Power-point, Excel).
Job Description:
Provide superior customer experience on calls to American Express Card Members.
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
Deliver to the Employees, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Adherence to quality and compliance guidelines.
Ability to take quick decisions and respond to Customer inquiries.
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.
Deliver to the Employees, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in work flows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Adherence to quality and compliance guidelines.
Ability to take quick decisions and respond to Customer inquiries.
Job Skills:
Excellent Communication skills.
terms:
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