Genpact Hiring for Semi- Voice Process
Salary: INR 1,25,000 – 2,00,000 P.A
Job Description:
Establish a professional, efficient, helpful and friendly image in every brand contact with customers and hotels
Process reservations, changes, cancellations and requests for information through the RESERVE system and, where required, hotel property management systems. Transactions may arrive into the office through telephone, fax, e-mail. Ensure that all transactions are processed accurately and in accordance with company and hotel policies and procedures.
Customer Service
Maintain good working relationships with employees, colleagues, all other departments, offices and hotels (internal customers)
Answer all incoming calls professionally and diligently working in conjunction with other Business members to ensure office standards are met.
Ensure a timely information delivery, reporting problems, taking accurate messages and handling complaints without delay, attempting to fix complaints or problems promptly.
Handle guest problems and concerns and find practical solutions, consulting with the Operations Manager /Business Leaders or individuals in hotels as needed.
Listen attentively to your customers and colleagues be receptive to feedback. Objectively report guest feedback to your management Business to enable follow-up.
Interested Candidates Can send their update resume to carrers.hyderabad@genpact.com
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