'Job Openings For Fresher @ HP India as Technical Support Engineer - September 2013'

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Job Role        : Technical Support Engineer

 

Job Openings For Fresher @ HP India as Technical Support Engineer – September 2013 

 

Qualification  :  BE,B.Tech

Experience     : Fresher

Job Location   : Bangalore

Desired Profile:

•  Bachelor's degree (completed prior to start date) in computer science, information systems, or related fields
•  Experience with technical support and/or hardware and software computing, storage, and peripheral devices
•  Knowledge and/or experience with updating Knowledge Management systems
•  Passion for technology
•  Eager, quick learner with strong team-work spirit
•  Excellent oral and written English communication skills

Responsibilities:

•  Work from a standard protocol, utilizing a documented process to respond to customer issues
•  Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
•  Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
•  Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
•  Collaborate across teams to resolve issues and help reproduce issues in lab environment

Apply Here

 

 

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