'PROCESS TRAINER WALKINS IN ACCENTURE-BANGALORE FROM 4-6 SEPTEMBER 2013'

Designation: Process Trainer

Company Name: Accenture

About Company:
Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.

Work Experience: 3 – 6 Years

Educational Qualification: Graduate/PG

Job Location: Bengaluru/Bangalore

Job Description:

1. Monitor and give feedback on Accent &Soft Skills to agents on the Production Floor.
2. Motivate and encourage the team on performance
3. Ensure the Customer Satisfaction scores increase
4. Conduct short bursts of refresher training for agents on the floor at regular intervals
5. Regularly add value to the team by teaching appropriate responses on calls, being sensitive to cultural issues.
6. Responsible for pre-process certification at the various vendor locations.
7. Participate in team huddles and give communication updates.
8. Responsible for networking with the team, operations and any other division when the need arises.
9. Indulge in calibration process to ensure that all the voice coaches are in the same page.
10. Documenting training progress and reporting it to training / Operations.
11. Assist HR in recruitment and selection process for new hire as and when required
12. Conducting and leading training for employees.
13. Through training programs, this position will ensure that new employee training and continuing developmental programs are conducted to enhance overall service center performance

Walkin Date: 4-6 September 2013

Contact Person: Hareesh Kumar

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