'Services Engineer Jobs For People Gamut HR Solutions'

Job Description

Job requirements:

Respond to incident calls and emails from users on desktop related issues
Provide level 1 & 2 remote troubleshooting support on desktop issues
Escalate unresolved cases to relevant onsite support team
Document all reported incidents – identify trends to assist in future problem resolution
Input new system users onto the organisation domain, e-mail system and proxy servers within set timescales and ensure existing system users information is correct and up to date.
Liaise with third party support organisations for repairs/replacements.
Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards.
Generate, track, and close trouble tickets
Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Businness Users to the closure.
Prepare activity and management reports

Locations
Goa

Nationality
India

Experience
0 – 3 years

Keywords / Skills
"tech support", "IT","IT Jobs","Software Engineer"

Education
BCA, B.Com, B.E/B.Tech, B.Sc, MCA, M.E/M.Tech/MS

Function
IT

Role
• Software Engineer/ Programmer
• Systems Engineer
• Technical Support Engineer

Industry
IT/ Computers – Software

Company Name
People Gamut HR Solutions

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