Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor’s Degree/ Diploma
# Flunecy In Communications Skills (both spoken and written)/ soft skills
Job Summary
Company Name
ACS International Resources Inc
Locations
Bengaluru / Bangalore, Hyderabad / Secunderabad
Experience
0 – 2 years
Keywords / Skills
"Technical Support",Voice
Function
IT
Role
Technical Support Engineer
Industry
• IT/ Computers – Hardware
• IT/ Computers – Software
Posted On
10th Oct 2013
Job Ref code
About Company
Advance Computer Services Limited (ACS) is one of the oldest IT company in India having registered itself since 1976.
It has its Head Office in Navi Mumbai with branches in Delhi, Bangalore and Pune. It also has a sister company in the US under the name of ACS International Resources, Inc. (ACSIR) based out of Chadds Ford, Pennslyvania.
ACS is a pioneer in Staff Augmentation and Resourcing and offers these services to top IT companies in India and abroad. It also offers Managed Services to clients in the US besides project.
Since 1992, ACS International Resources has been delivering cost-effective, technology-based solutions to small, medium and large businesses. It expertise lies in being able to link business needs, objectives and
strategies to the right technology.
From preliminary consultation to final implementation to ongoing support, ACS draws upon its deep industry expertise in professional consulting; network & project
management; infrastructure design, development & maintenance; and 24/7 remote monitoring services to
create dynamic and dependable solutions that maximize its client’s returns on IT investments.
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