'B.E/B.Tech, M.Tech -Moxie Software hiring Trainee Engineer'

B.E/B.Tech, M.Tech -Moxie Software hiring Trainee Engineer

QUALIFICATION CRITERIA

LOCATION : Bangalore

QUALIFICATION : B.E/B.Tech/M.Tech/Others

EXPERIENCE : Freshers

JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

Accept incoming support requests through phone, chat, and email channels
Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards)
Own and project manage each assigned support case to successful resolution
Proactively communicate and accurately set customer expectations
Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer)
Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex)

COMPANY PROFILE

Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate. Our Spaces by Moxie applications provide the most intuitive and extensive offering in the market, powering more than 3 billion social interactions per year for leading organizations in financial, higher education, IT, media and entertainment, and pharmaceutical markets. Our product suite ensures that the voice of the customer is heard. It gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people at the right time inside organizations.

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