Hi we are looking for Technical/Customer Support executive for an International process.
Experience – 0 to 5 yrs
Education – Any graduate(Fresher or Exp)
Salary -1.80 to 3 LPA
KEY RESPONSIBILITES:
• Answers incoming customer calls with a friendly and positive manner and provides
outstanding service to the customer throughout the duration of the call.
• Responds to incoming calls from the customers to solve queries and provide alternative
options, also change any account information upon customer's request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed
by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data
Protection Act
• Updates the client software with customer information, queries and Service requests.
• Provides new thoughts and ideas for process improvements
• Works in conjunction with process requirements and metrics (SLA)
• Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer.
Locations
Bengaluru / Bangalore
Experience
0 – 5 years
Keywords / Skills
Excellent communication skills,Typing Skills: 15 wpm with 85 % accuracy
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Industry
ITES/BPO
Company Name
Celebron Solutions Private Limited
terms:
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